customer care form
To submit your inquiry please fill out this form and add the following under the subject field: Customer Care Order#xxxxxx (your order number). In addition, please add a description and images pertaining to your inquiry then click "Submit". Our customer service department will review and an agent will contact you within 3-5 business days. Customer service hours are:
Monday - Friday from 9:00 am to 5:00 pm EST – Eastern Standard Time.
➔ Please notice that special order products cannot be returned or cancelled. If we can confirm that your special order product is defective we will request to the manufacturer or supplier to have it replaced.
➔ All sales through the ARCHDEKOR® collections are final. We do not allow returns unless the product is damaged in transit.
➔ Due to its nature all natural products such as leather, cowhide, natural stone and marble will have natural and unique variations. These variations are not defects and as such do not qualify for exchanges.
➔ Artwork orders are special & unique as well as the best interpretation by the artist. This means that some variations may occur. These variations unless significantly different will not be considered defects.
➔ Please note: This form does not apply for services rendered or e-design products purchased from our website or in-person services. Services rendered are non-refundable.